How do I subscribe?
You can subscribe in one of 3 ways; online, by telephone on 0345 155 6384 and by post by filling in a subscription form which can be found in issue 1 of the collection.
What payment methods are available?
Direct Debit, Visa, Mastercard or via invoice.
Have you received my subscription request - I have not had confirmation?
If you have subscribed online, you will receive a confirmation email followed by your welcome letter, both will be sent within 24 hours of placing your order. If you do not receive this email, please contact our Customer Service Team since there may have been a problem receiving your order, or an error with the email address used on your order form. If you subscribe via post or phone, you will receive a confirmation welcome letter within seven days of us receiving your request to subscribe. This contains your order reference number and details of your subscription. If you haven't received a welcome letter after 10 days, then please contact our Customer Service Team. If you email the team, please include your name in the subject line.
When will I receive my superb free gifts?
Gifts are reserved for those starting their subscription with issues 1, 2, 3 or 4.
With your 1st delivery, you will receive 2 issues (1 FREE) and your FREE Cross Stitch Starter Kit.
With your 3rd delivery, you will receive your FREE Binder and Dividers.
With your 5th delivery, you will receive your FREE Tote Bag.
With your 7th delivery, you will receive your FREE Printed Sewing Fabrics.
Please note, some gifts may be dispatched separately from the issues.
I have not received all my issues or gifts; how can you help?
We are sorry to hear that. If you have recently subscribed, please allow up to 28 days for the delivery of your first parcel. Our Customer Service Team can resolve this for you, please just get in touch using one of the methods on the contact page. If you email the team, please include your name and subscription number in the subject line. Please note that gifts are part of a special offer only available to people who start their subscription with issues 1, 2, 3 or 4.
Will I receive a binder during the collection?
If you subscribe from issues 1, 2, 3 or 4, you will receive your FREE binder with dividers in your 3rd despatch. If you subscribe from issue 5, 6 or 7, you will receive your first binder with issue 7 at the price of £8.99 (€10.99).
Subsequent binders will be sent to all subscribers with issues 31, 55, 79, 103 and 127 at the price of £8.99 (€10.99) per binder.
All binders will be automatically sent as part of your subscription unless you opt our beforehand.
What are your delivery methods?
All our dispatches are sent by Royal Mail. Some parcels that we send out which include free gifts may be too large to fit through letter boxes. If Royal Mail has attempted to deliver a large parcel and there is nowhere suitable to leave it, they may have returned it to your local sorting office. Please check to see if they have left a ‘we tried to deliver’ card which should have your sorting office contact details on it.