Can I use a cross stitch hoop when I make my samplers?
We don’t give a hoop because we advise not using one for a sampler of this size. It can mark the aida and, once the sampler is under way, distort some of the stitched characters (in that the edges of a hoop can crush some stitching while new stitching is being done). Our expert cross stitcher, who stitched this sampler for us, advises holding the aida in one hand while stitching the characters. The order of stitching has been organised to make this as easy and practical as possible.
However, if you only like to stitch using a hoop, please do so but be mindful of damaging your aida. This can be avoided by removing the sampler from the hoop after every session and rolling gently to store and being very careful, as the sampler progresses, with how the hoop is positioned over already stitched characters.
What if I only want to make the first four, five, six, seven, eight, nine or ten samplers?
The first four samplers will still be complete at issue 90. If you do not wish to continue with the fifth Frozen-themed sampler, please contact the Customer Service Team to cancel as soon as you have received your final package containing issues 88-91. Please note you will be able to return issue 91, unopened, for a refund if you are not carrying on with the fifth sampler.
The fifth sampler will still be complete at issue 115. If you do not wish to continue with the sixth Winnie the Pooh-themed sampler, please contact the Customer Service Team to cancel as soon as you have received your final package containing issues 112-115.
The sixth sampler will still be complete at issue 140. If you do not wish to continue with the seventh Villains-themed sampler, please contact the Customer Service Team to cancel as soon as you have received your final package containing issues 140-143. Please note you will be able to return issues 141-143, unopened, for a refund if you are not carrying on with the seventh sampler.
The seventh sampler will still be complete at issue 165. If you do not wish to continue with the eighth Pixar-themed sampler, please contact the Customer Service Team to cancel as soon as you have received your final package containing issues 164-167. Please note you will be able to return issues 166 and 167, unopened, for a refund if you do not wish to continue with the eighth sampler.
The eighth sampler will still be complete at issue 190. If you do not wish to continue with the ninth The Lion King-themed sampler, please contact the Customer Service Team to cancel as soon as you have received your final package containing issues 188-191. Please note you will be able to return issue 191, unopened, for a refund if you are not carrying on with the ninth sampler.
The ninth sampler will still be complete at issue 220. If you do not wish to continue with the ninth The Lion King-themed sampler, please contact the Customer Service Team to cancel as soon as you have received your final package containing issues 220-223. Please note you will be able to return issues 221-223, unopened, for a refund if you are not carrying on with the tenth sampler.
The tenth sampler will still be complete at issue 250. If you do not wish to continue with the tenth Disney Duos-themed sampler, please contact the Customer Service Team to cancel as soon as you have received your final package containing issues 248-251. Please note you will be able to return issue 251, unopened, for a refund if you are not carrying on with the eleventh sampler.
Why can't I get through on the telephone number given?
We have lots of lines and staff dedicated to helping you, but they can be busy at peak times so please keep trying. Alternatively, please email our Customer Service Team at customer_service_aus@hachette-service.com
I cannot access some of the website pages. What can I do?
It may be a temporary problem, so please click refresh to reload the page. If you are experiencing problems getting through to the secure order area when trying to place a subscription, please get in touch with our customer services team using one of the methods on the contact page.